Customer Service

Today, for the second time in the last month, I’ve had the joy of needing to contact

They no longer have a way of being contacted online – you have to phone them. And after experiencing 20 minute delays just after Christmas, I was in no mood for such delays.

Today I gave them 10 before hanging up and then cancelling my order. If they’d an online method of being contacted, I would have been quite happy to have waited a day or two for a reply. What I don’t have time for is hanging on a phone, especially when I’m “in a queue” and being charged for it.

Posted by David Artiss

Enterprise Happiness Engineer for the WordPress VIP team at Automattic. Gamer, film lover and general fan of all things Marvel, Star Trek and Star Wars. Failed comedian. Writer for The Big Tech Question. World's Greatest Grandma.

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