Approximate time to read: 2 minutes
If you ever get the chance to try an aerated shower, do – they really are good. I came across a replacement shower head on the Eco Camel ((part of Severn Trent)) website, so I ordered one at a cost of £26.99. The idea is that they add air to the water, giving a “fuller” feel to the shower. This means they can then reduce the flow, you use less water but don’t notice it. And, if using an electric shower, you don’t use so much electric – all in all a good environmental and budgetary advantage.
Unfortunately the Eco Camel shower head doesn’t work with my shower – technically, yes, but as it’s a straight head and my shower rail doesn’t point it down far enough, it sprays water across the room in a diagonal direction. I rang Eco Camel and they are happy for me to return it.
The Mira shower I fitted recently has an Eco setting on it but it’s certainly not as good as the Eco Camel version. Having said that, the Eco Camel head (apart from being too straight!) has no adjustable spray patterns and doesn’t have easy-to-clean nozzles. The Mira shower head can be bought separately. Eco Camel don’t seem to sell my shower head anymore but they do sell an alternative version. I’m going to stick with my Mira version.
Now, that’s the good bit over with. Now let’s talk a little more about Eco Camel – they have been very pleasant when I’ve spoken to them and answer their phones very quickly. Equally, they were very good at allowing me to return my shower head for a full refund. However, I ordered it on the 21st August and it didn’t arrive until the 9th October. After my initial order confirmation email I received NOT ONE phone call or email from them. After the first couple of weeks I contacted them and found that my card details had been entered wrong on the website, so it had been declined. I gave them again. Every so often I’d ring again and be told that they were awaiting stock and some was due in over the next few days. At no point did they attempt to contact me about my card or the order delays. Indeed, on the day it turned up I rang and chased them again before it had, no realising it had been sent.
It’s a shame, because everything else was excellent, and I didn’t mind the delays – just the lack of communication.