While I was moving something else happened – this site’s bandwidth limit was reached and the site went down. As you can imagine, I didn’t even notice.
My host is Memset who, I have to say, are superb. But you pay for that quality and I was already having to pay more than I was last year due to bandwidth increases (you pesky visitors keep coming here!). There’s only so much money you can throw at something though before you have to have a bit more of a radical re-think. So, I made the decision to move my hosting to UK2 and one of their rather professional looking business packages. Bandwidth would no longer be an issue but, as is often the case with cheaper providers, the occasional downtime may be.
I pointed my domain (which is held at 1&1) to the UK2 servers and although my holding page was now appearing I couldn’t get FTP access. I raised a support request but didn’t hear anything until last night – it had taken some time for the IP changes to be propagated to their FTP server. This morning it was working so I uploaded the site but I was still getting the holding site. Another support request and they noticed that my site was pointing to the wrong IP. Now corrected, my site was live! Unfortunately I was getting server configuration errors – this was using an exact snapshot of the site as held by Memset.
Meantime, Memset had contacted me and I was in a position where I could double my bandwidth by paying just £1 extra a month.
By this time the decision was now easy. I have swapped my nameservers back to Memset and have cancelled my UK2 hosting – thankfully they have a 30 day money back guarantee.
Unfortunately, it comes with a sting in its tail – they haven’t refunded me all my money. They have retained an administration fee for the free domain they provided me…
When you purchase the Business web hosting a free domain comes with it, because you are keeping the domain and cancelling the web hosting we have deducted the registration fee.
I’ve pointed out that they didn’t actually provide me with a new domain, I’d simply pointed my existing one to their nameservers at no cost to them. Eventually, they relented and paid me my full amount.
But, right now, I’m just happy to have the site working. Welcome back Memset!