I’ve been hosting this site with Memset for some time. They’ve provided an excellent, quick and stable service throughout. With a change in emphasis towards providing servers rather than hosting, though, my recent time with them has not been without its strained relationship.
Some time ago my hosting package was done away with to new users and they continued to support existing customers. However, at each turn they’ve attempted to push me towards a virtual server option that I had no interest in. Bandwidth and disk space limitations have caused my costs to spiral yet Memset have put more pressure on me during support. For example, the other day I needed to housekeep some folders from the site that I couldn’t, for one reason or another, access. In the past they’ve been quite happy to do this for me – after all as I’m not in control of it I don’t always have the access I need. This time they warned me that in future they may charge me. Excuse me? They are hosting for me, I have no control over the PHP or Apache installation and the security restrictions. If these restrictions prevent me from removing some files, it’s hardly my problem.
Equally when I kept finding my MySQL database was done on repeated mornings, their solution was again to suggest that I move to a server package where I could control this.
The last straw was when I tried to downgrade my bandwidth requirements. Memset let you add on file size and bandwidth to your package for an additional monthly fee. After some recent caching issues my bandwidth went out of control so I bought some more to get me through one month. Now it’s under control I tried to downgrade to what I had. However, I was helpfully told that I couldn’t and had I thought about a Virtual Server package.
I’ve searched for new hosts in the past but not found any that truly stand out. I’ve tried moving a couple of times but pulled out after finding the new host didn’t offer all the features I wanted in the end. However, after a search yesterday I came across Tsohost. And it was astonishing – glowing reviews and superb value for money.
In the end I purchased their standard hosting package for £34.99 a year. I was paying £15 a month for Memset. This gives me more bandwidth and file space than I had at Memset and with better support – including a helpful customer forum (always useful for looking for problems before you sign up!). They appear knowledgeable and are regularly responding to issues on the forum (as well as writing up articles on how to resolve issues).
The transfer went ahead yesterday – I did it all manually and, yes, I cocked it up. After a stressful evening I got it working. The site is faster than it was at Memset (about 3 times quicker based on home page timings).
And I, for one, welcome our new hosting overlords. I for one expect this won’t be the last time they get a mention on the site – and hopefully always positive.
Update 19th Jan:
Having some problems, but not the fault of tsohost. The move of my blog from one host to another appears to have unsettled one of the plugins that I’m using and it’s looping, constantly accessing this site and sending my bandwidth use through the roof. I disable the most likely candidates yesterday and that appears to have worked – now it’s a case of narrowing down the culprit. Thankfully (in a weird way) my personal blog is having the same issues so I can cross-check the plugins that I’ve disable here with those that I’m using on that one – it’s now down to 2.