OS X Mountain Lion and the, literally, missing manual

After buying my Mac I thought a book to help me out would be a good idea – I’ve not used the OS before and guessed I might struggle at first. I wanted it up-to-date so I needed one that covered Mountain Lion. After reading reviews I settled on “OS X Mountain Lion: The Missing Manual” by David Pogue. I ordered it from Amazon on 29th August with a delivery time of 3-5 days.

It wasn’t until the 5th September, when it still hadn’t turned up, that I noticed that it had a delivery estimate of 15th – 22nd September. Nothing on the product page indicated why this was and, today, it tells me I can get next day delivery if I wish.

So, I immediately set about finding an alternative supply – in this case The Book Depository who sold the same book for about the same price and had a 24 hour delivery. Great. I ordered it on the 5th. I hadn’t heard anything yesterday about it being despatched (the 6th) so I looked it up – the product page showed the book wasn’t available until the 30th September. I’d missed this before and there was no such dated listed on Amazon.

So, I sent a cancellation request and looked for an alternative book – I found “OS X Mountain Lion For Dummies” by Bob LeVitus at WHSmith – I went for the free delivery to stores, hoping I’d get a quick delivery (I’ve now had my Mac for a couple of days and getting desperate for help!). Upon checking out, it was confirmed that I’d chosen delivery to home and was charged for delivery. What? I hadn’t. So I cancelled.

Next day I visited a local WHSmith but they had nothing for Mountain Lion – just older OS X books. I found the Dummies book on Amazon and I paid extra for 24 hour delivery. Soon after I had an email from The Book Depository to say they couldn’t cancel my order as the book had been despatched. That’s right – the book that isn’t available until the end of September. I was suspicious so I spoke to them via Twitter – they’d had some copies sent early so had despatched them. Sure enough my copy turned up today.

I know the book is called “The Missing Manual”, but this is ridiculous!

Posted by David Artiss

Enterprise Happiness Engineer for the WordPress VIP team at Automattic. Gamer, film lover and general fan of all things Marvel, Star Trek and Star Wars. Failed comedian. Writer for The Big Tech Question. World's Greatest Grandma.

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