So, there I was with a fresh, wrapped copy of GTA V for PS4. Unwrapping it, I pressed the eject button on the PS4 to eject the Battlefield 4 game disc. I put in the GTA disc and left it for a couple of minutes whilst I did something else. The next thing I heard was a couple of beeps as the PS4 switched itself off, which was a little odd.
I turned the PS4 back on, now with my full attention, and after it booted up, I found that the disc was being shown with a broken file image and the words “Corrupt Data”. Highlighting it and pressing the Options button only gave me an option to eject the disc.
I tried powering the PS4 down completely (rather than put it in standby) but that didn’t help. It must have been recognised at some point as the PS4 was also downloading the update file for the game. I wonder if the disc itself is corrupt so I quickly dash back to Game for a replacement, which they’re happy to give me. Except the replacement shows the same error.
So, it looks as if (for some reason) the installation was interrupted and it’s now corrupt. Simple solution – delete the files and start again. Except I can’t. There’s no way to view the files installed on the PS4 – once it’s fully installed you can delete it then but, now, in its half way state there’s nothing.
The error log shows a code of CE-34875-7.
In the end, with lots of Googling, I found a solution – rebuilding the database fixed it. Here’s how to do it…
- Turn off the PS4 completely (i.e. not in standby).
- Once off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another about 7 seconds later.
- This will boot the PS4 into “Safe Mode“.
- Connect a DualShock 4 controller with the provided USB cable and press the PS button on the controller.
- Select the option “Rebuild Database”. It will warn you that it may take hours. In my case, it took less than a minute.
Once rebooted, the controller can be used as normal. I’d removed the CD so that it didn’t try and do anything with it during any of the above process. Putting it back in after the rebuild caused the standard game icon and options to appear and it started installing without any problems.
It’s worth nothing that there are similar issues where it fails during the installation process itself and this can occur if you’ve installed bonus extras for a game before the game itself – particularly the case for GTA V.