Bosch have a current promotion where, on certain appliances, they will give you cashback via a pre-paid Mastercard. For my recently purchased washing machine, this was £100 – not to be sniffed at and certainly helped justify the cost!

But getting the cashback out of them is proving rather tricky.

On the 16th of March I completed their online form…

The model number there is for my washing machine. The confusing thing is the second field – it’s labelled above as ‘Serial Number’ but then, within the field, asks for the FD and Z-Nr numbers. All 3 of these are on the machine, so I supplied the latter two. As there’s just one field to specify both the FD and Z-Nr number I put them both in, with a space separating them.

However, I suspect I did something wrong at this stage. Here, from their site, are the list of requirements…

The third one down lists the E-Nr number. Not the Z-Nr as their form then requests. I’d written down the former and, I think, that’s what I entered into their form.

On the 21st I was then emailed to say my claim was ‘on hold’ as I’d not specified my Z-Nr number. I headed to a page where I can change my existing claim but found I could only supply the serial number…

So I provided my serial number  and re-submitted my claim, albeit apprehensively.

Sure enough, I was emailed on the 24th to say it was, once again, ‘on hold’ but this time, bizarrely, because I’d not specified my FD number (one thing I know I did). As before, there is no-where on the form to provide this.

I’ve emailed them back but this is becoming increasingly frustrating as the information is inconsistent and badly labelled. I have all the information in front of me, ready to provide but they appear to be unable to ask me for it in such a way that it satisfies them.

It’s as if they don’t want to give me their money…. oh.