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Customer Service Life

How a new iPhone purchase went disastrously wrong

The new iPhone 13 became available yesterday and, for the first time, I was in the queue to get one. I’m on the iPhone Upgrade Programme, which means I get a sparkly new one each year (technically, every 11 months). This year’s iPhone launched early so I was due for a new phone on… Thursday.…

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Automattic Life

What’s in my bag? 2020 edition

Back in 2017, I revealed, after just a few months working and travelling for Automattic, what I carried with me in my backpack. 4 years on, and many more trips, and that content has changed. As a result of the COVID-19 pandemic, none of us have done much travelling lately and that may not change…

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Automattic Life

What’s on my desk? 2021 edition

Every year I normally write a “what’s in my bag” article to promote those things that I use most when travelling for work. Who’d have thought so much would change so quickly. Although I managed to squeeze one out last year, I think I’ll be pushing to try again now. So, revisiting an idea from…

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Customer Service Life

The day I nearly went Cuckoo

If I get a decent price and a matching service, I’m usually pretty loyal to companies – I’m not the kind of person who moves to save a couple of pounds. And after many years, I’ve been looking to move ISP. Indeed, I nearly did but then it all went badly… except for the service…

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Automattic Life WordCamp WordPress

WordCamp Glasgow 2020

For only the second time, I have the opportunity to speak at a WordCamp – and, again, in Scotland. This time, it’s Glasgow, a city I’ve only ever briefly visited before.

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