Category: Customer Success

Tips and my own personal thoughts on providing the best support

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4th July 2023

Use of AI in Customer Support
11th April 2022

Setting expectations and not rules
3rd April 2022

Customer tickets: how not to sign-off your replies
16th July 2021

Turn it off and back on again? What nature can teach us
7th July 2021

It’s David, not Dave. Why using a name correctly is more important than you may think