Category: Customer Success

Tips and my own personal thoughts on providing the best support

Join 106 other subscribers.

4th July 2023

Use of AI in Customer Support
11th April 2022

Setting expectations and not rules
3rd April 2022

Customer tickets: how not to sign-off your replies
16th July 2021

Turn it off and back on again? What nature can teach us
7th July 2021

It’s David, not Dave. Why using a name correctly is more important than you may think