Many years ago I wrote a post about my life as a Support Engineer at WordPress VIP and it’s been very popular, particularly for those interesting in applying. I kept it up to date but, some time ago, I stopped doing so. Why? Because in January 2021 I became a Support Lead.
I look after the EMEA Support Team (so, that’s people from Europe, Middle East and Africa. Right now, we don’t have anyone in the team from the Middle East). As I write this there are 8 people in the team (myself not included), consisting of 2 roles – Support Engineer (SE) and Customer Success Engineer (CSE), the latter being a developer role.
So, it’s time to tell you what my day is now like.