VIP GM in Montréal, Canada

Automattic has split. Kind of. The VIP team are now working as a separate, autonomous entity, albeit still part of Automattic, and as a result we have the inaugural VIP Grand Meetup. It’s back to Canada again, although the East coast this time.

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Packing for business trips: the art of stress-free travel

In a couple of days I head for Montreal for the annual company meetup, the 11th trip I’ve taken with work in the last 18 months. Now, I’m not a seasoned, back-packing traveller but having to regularly head out, for anything from a few days to a week, I’m already getting pretty used to the whole experience. 

And, having exchanged tips with colleagues, and also seen some panic on those not so used to this life yet, I thought I’d share some of my own advice.

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WAN-IFRA – Heading back to Lisbon!

WAN-IFRA is an organisation of newspapers and news agencies from around the globe. Each year they have a big gathering – for 2018, this was in Lisbon, Portugal.

WordPress.com VIP were a gold sponsor for the event, including sponsorship of the WAN-IFRA phone app, so I returned, for a second time this year, to Lisbon. This time with shirts.

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Talking Support: Names are Important

Working for the WordPress.com VIP team, I deal with a lot of high-profile clients and, although I've been working there for over a year now, my experience of technical support goes back over 25 years. So, I thought it was time to share some of my knowledge. And, you know, little of this is mind-blowing stuff.

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Pings and Bells

To celebrate Christmas and our amazing remote working policy, some of my fellow Automatticians have put together this video…

Happy Christmas everyone!

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