Automattic has split. Kind of. The VIP team are now working as a separate, autonomous entity, albeit still part of Automattic, and as a result we have the inaugural VIP Grand Meetup. It’s back to Canada again, although the East coast this time.Read More
Working for the WordPress.com VIP team, I deal with a lot of enterprise-level clients and, although I’ve been working there for over a year and a half now, my experience of technical support goes back over 25 years before this. So, I thought it was time to share some of my knowledge. And, you know, little of this is mind-blowing stuff.
So, let’s talk about improving your own support abilities by tracking the work of others.Read More
In a couple of days I head for Montreal for the annual company meetup, the 11th trip I’ve taken with work in the last 18 months. Now, I’m not a seasoned, back-packing traveller but having to regularly head out, for anything from a few days to a week, I’m already getting pretty used to the whole experience.
And, having exchanged tips with colleagues, and also seen some panic on those not so used to this life yet, I thought I’d share some of my own advice.Read More
24 years ago my wife’s family all got together at Killerby Old Hall in Yorkshire for a holiday. Last week it was repeated – same location but a much different family.
My wife’s parents have passed on and some of the family couldn’t make it but it’s still obvious that the family has expanded greatly over those 24 years.
Here’s my diary of the week.Read More
One of the amazing rewards that Automattic gives to its employees is a 3 month, fully paid, sabbatical every 5 years. But it got me thinking… would there be a benefit in a more regular “micro sabbatical”?Read More
The above photo was taken 24 years ago at Killerby Old Hall during my wife’s family holiday. Last week we returned to the same location.
At least 12 members of the family are missing from this photo. Yeah, it’s grown.
If you update your site to WordPress 4.9.8, you’ll find a “Try Gutenberg” callout on the dashboard. Who sees this and can it be switched off?Read More
The ODB diagnostic port is used by garages and dealerships to connect your car to their computer systems, checking for any reported errors as well as check various engine values.
Just to check and clear an error message can cost £30+, yet ODB readers can be bought for not much more than £10 and phone apps can then be found for free to then display the output.
Some car manufacturers make the port difficult to get to, often they’re found under the bonnet. But on the 2017 model Mazda 3 it’s ridiculously easy to access.Read More
When WordPress 4.9.8 hits, it will include a callout to try Gutenberg. It’s a great way to bring it to the attention of those who may not already be aware of it. However, for those who already are, it may be unwelcome.
It can be dismissed easily but if you’re managing a number of sites you may not want it to appear in the first place, save getting a lot of questions from users.
There is a plugin available to ensure it doesn’t appear but, tbh, it’s a lot simpler than even that.Read More
Oh my. It’s been a long time since I’ve felt such hate from users. What horrendous thing did I do? I change one of my plugins so that it now required PHP 7 to work, instead of 5.3.
You know PHP 7… which itself goes out of support in the next few months. PHP 7 also being the recommended minimum level of PHP for running WordPress.
Anyhow, I’ve written a short function which, when added to a plugin, will check for the current level and fail the activation if it doesn’t meet the requirements.Read More