BT & A Lack of Customer Service

They say you can really only judge a company when you need to use its customer service – not to buy something from them (in which case they’ll be quick to respond and attentive) but to report something going wrong. Well, I’ve had the opportunity to test BT as my HomeHub 5 has failed. Here’s what happened as I attempted to get it fixed. and why you should avoid them is a company promising to provide free products for review purposes. Okay, they don’t say EVERYONE will get something but at least you could be in with a chance. I get enough products from companies, agencies and my own pocket to keep me busy but thought, as a lot of these companies can be “too good to be true” to see what happens. Sadly, it was worse than I could have imagined.

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