Categories
Customer Service

What happens when Amazon can’t deliver your parcel

We’ve all seen stories of what couriers do a in vain attempt to deliver a parcel but what actually happens when Amazon are unable to do so? I’ve experienced it this week and, it has to be said, it didn’t go very well.

Categories
Hacks

The airport VAT "scam" and what they don’t tell you

The UK news is currently awash with stories of people refusing to show boarding cards at airport retailers, after finding that many reclaim their VAT and don’t pass this onto their customers. Dixons, WHSmiths and Boots are just three companies named.

Categories
Customer Service

BT & A Lack of Customer Service

They say you can really only judge a company when you need to use its customer service – not to buy something from them (in which case they’ll be quick to respond and attentive) but to report something going wrong.

Well, I’ve had the opportunity to test BT – a company that gets my landline phone (yes, I still use it and I have free calls at any time of day), broadband (top of the range Infinity 2) and TV. Needless to say they get a fair chunk of my wage each month.

Anyway my HomeHub 5 failed. Here’s what happened as I attempted to get it fixed.

Categories
Life

Porn Crackers

I have written on a number of occasions about the Government’s “anti internet porn” agenda and the MP Claire Perry. However, now that things appear to be finally happening and we have clearer ideas of the agenda, I thought it was time again to write on the subject.

Categories
Hacks

Ford Focus – tips for a new owner

Yes, I’ve just bought a new car – the 2013 model of the Ford Focus Titanium X. It has a 1.0 litre Ecoboost engine which is remarkably good for it’s small, 3 cylinder capacity. A lawnmower it is not!

And the thing about the Titanium X is that it’s bristling with gadgets – it has the optionally appearance pack too which includes keyless entry. Anyway, I’ve come across a number of things that have required head-scratching and a lot of Googling so I thought I’d document them here.