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Talking Support

My 4 principals of support documentation

Whichever one of my talks you listen to, I make a point of adding in something relevant about how important documentation is. Because, it doesn’t matter which aspect of remote working or customer support you discuss, documentation is there, somewhere, as a point to be made.

To condense everything do, I have 4 basic principals. And the 1st one is the most important of all.

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Automattic Life Talking Support

Talking Support: The inclusive language that we often forget

With nearly 30 years of experience working within support, I want to share a number of simple discoveries that I’ve made about how it can be improved.

Today, I want to talk about our use of inclusive language.