Details about my WordCamp London talk coming soon.

Use of AI in Customer Support

Setting expectations and not rules

Customer tickets: how not to sign-off your replies

Turn it off and back on again? What nature can teach us

It’s David, not Dave. Why using a name correctly is more important than you may think

My 4 principals of support documentation

The inclusive language that we often forget

Let us get on with fixing it, dangit

Following the work of others