Talking Support Details about my WordCamp London talk coming soon. Setting expectations and not rulesCustomer tickets: how not to sign-off your repliesTurn it off and back on again? What nature can teach usIt’s David, not Dave. Why using a name correctly is more important than you may thinkMy 4 principals of support documentationThe inclusive language that we often forgetLet us get on with fixing it, dangitFollowing the work of others
David ArtissDavid Artiss
