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Customer Service

On Long Passwords

At the moment, I’m having a ‘discussion’ with British Airways on Twitter. Sadly, it’s not the first time I’ve had a similar conversation with a company.

Here’s the initial part of the problem – when you try and change your BA password, it gives you the following guidance for the password…

So, the password has to be at least 6 digits and be numbers and letters. No symbols, mind you, which is a negative point. So, I put in a new password, generated for me. 49 digits no less. It complained..

The password you have supplied is invalid. Passwords need to be at least 6 characters in length and use a mix of letters (English A-Z) and numbers.

But my password did abide by those rules.