Blog

  • My Personal Best & Worse Customer Service of 2025

    My Personal Best & Worse Customer Service of 2025

    If you didn’t know already, I work in customer service and have done for over 30 years. So, it’s important to me and I understand when something is badly wrong.

    So, to wrap up 2025 I’m going to mention the companies that I’ve had the pleasure or displeasure of dealing with in my personal life (and nothing to do with work).

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  • Returning to core contributing

    Returning to core contributing

    With the release of WordPress 6.9, I’m finally returning to the contributing to core. The last time was WordPress 6.5 (I’m genuinely not sure what I did for that one – it certainly wasn’t code related!) and, previous to that, 5.8, which was over 4 years ago.

    And this contribution has been quite the journey.

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  • What’s in my bag? 2025 edition

    What’s in my bag? 2025 edition

    Every year I like to share the contents of my backpack. I travel a lot at WordPress VIP, so it often changes to reflect updated products as well as differences in my own thinking.

    So, here I present what I’m carrying around in 2024 (albeit some of these will be dependant on the type of journey I’m making).

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  • “Drivers urged to put washing up liquid in cars” – why you SHOULDN’T do it

    “Drivers urged to put washing up liquid in cars” – why you SHOULDN’T do it

    Right now, the internet is alive with tips from local and some major news outlets with the “amazing” advice to rub washing up liquid on your car windscreen, so as to avoid condensation.

    But, please don’t – it’s a badly thought out solution, and here’s why…

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  • Facebook Messenger is leaving the desktop – how to get it back!

    Facebook Messenger is leaving the desktop – how to get it back!

    I hate Meta. Just read the news, both about them and their founder, and you’ll see why. I don’t use Instagram anymore, my profile on Facebook is intentionally inaccurate and only live because I need it for messaging with people. And that’s where I’m stuck – if friends aren’t on Messenger they’re on WhatsApp. So I keep an account and just use the messaging apps.

    Now, for reasons unknown, Meta have pulled their desktop apps, making you message from your mobile device or the web. Urgh.

    The app has already gone for new downloads and the Windows app will stop working after December 14th. The Mac app soon after.

    But you can get it back. Kind of.

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