In a work environment, particularly in Customer Support, it’s easy to lay down rules and processes for people to follow, to ensure uniformity and that everybody does everything correctly. But my argument is that we should be doing far less of this. In fact, if left to me, I’d tear them all up.
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Customer tickets: how not to sign-off your replies
If you’re working in customer service, how you interact with the customer is critical from tone to the words you choose. One area often forgotten about is how to sign off your replies back to the customer.
This is particularly pertinent if a customer ticket is likely to not be worked on agnostically (i.e. the same person is going to respond more than once).
To give you an idea of what I mean, here’s an example of how a conversation in a ticket might go…
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Body dysmorphia and me
Body dysmorphic disorder (BDD), or body dysmorphia, is a mental health condition where a person spends a lot of time worrying about flaws in their appearance.
I’m increasingly beginning to think that I have body dysmorphia. In recent years I lost over a quarter of my body weight, have people commenting how well I look all the time and, yet, when I look in a mirror am repulsed. I’m still fat. I look hideous.
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The day I nearly died
One Tuesday, when I was 10 years old, if I’d gone to school that day I would have died by the end of it.
This the story of why and what happened before that. Buckle up, it’s a bumpy one…
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School Bag
School bags were always quite personal things – quite unique for the timeframe during which we went to school but also a reflection of us too.
Whilst all my friends had green/blue canvas backpacks that they could write on, I had the one above. It’s been hard to find a picture of one but, eventually, I found it.
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