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How do I contact Google?
For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts…
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Language matters
There’s been some interesting discussion this week on my Twitter feed about use of language and ways to improve it. It’s not just about being inclusive but sometimes just to communicate better. And it all started with this one…
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WordCamp talks: How to use slides
And, today, I want to talk about the use of slides.
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The inclusive language that we often forget
Working within a client support organization, you may often come across examples of exclusive language being used that can leave customers confused and, sometimes, even expecting the opposite of what you meant. Revealing the language we often forget – geographical & cultural exclusion and the use of jargon – with examples of where they’ve been…
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A short cold snap
Whilst nothing like the weather currently in the North of the US and Canada, it’s quite cold in the UK at the moment with snow in many areas. For me, it was freezing fog yesterdayfollowed by a light dusting of snow. During my morning walk I took some photos of the rather wonderful scene that…