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The inclusive language that we often forget
Working within a client support organization, you may often come across examples of exclusive language being used that can leave customers confused and, sometimes, even expecting the opposite of what you meant. Revealing the language we often forget – geographical & cultural exclusion and the use of jargon – with examples of where they’ve been…
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A short cold snap
Whilst nothing like the weather currently in the North of the US and Canada, it’s quite cold in the UK at the moment with snow in many areas. For me, it was freezing fog yesterdayfollowed by a light dusting of snow. During my morning walk I took some photos of the rather wonderful scene that…
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Let us get on with fixing it, dangit
So, let’s talk about how you can ensure that issues are resolved as swiftly as possible, without unnecessary interruption. For this, I’m going to start off with a true story. A story of how major IT incidents were dealt with by my previous employers.
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What is wrong with vegetarian and vegan food that looks like meat?
Recently, there was an outcry (well, from from some quarters) when Greggs introduced a vegan sausage roll. On all accounts it was a success with them regularly selling out and review saying that it was like the meat-based version. But a lot of people were unhappy. You see, some people believe that vegetarians and vegans…
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When a Brexit Leaver gets owned by their own friend
A friend shared a Pro-Brefix meme on Facebook, all about the benefits of living outside the EU in Switzerland, but forgot that a mutual friend of ours was Swiss. It didn’t end well.