We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!
A few years ago, I wrote about my issues updating my email address with some website.
Now, a secondary problem has come to light, and all within a few weeks – despite some website allowing me to change my email, they’re retaining my old one in their system and using that for important emails. Let me explain.
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When WatchOS 10.1 was released last week, I started having massive issues with the battery and charging of my Apple Watch Series 8. Bad enough that it made the watch next to unusable.
However, the fix turned out to be something simple, despite even Apple Support missing it.
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Use of AI is the big thing right now, and that includes using it within customer support.
And although many are convinced that this is something we should be adopting with urgency, I’m more cautious.
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This week I’d ordered a small item from Ninja, which was coming via Royal Mail. I thought it odd that it was being delivered from the Northampton Delivery Office, which was no-where near me.
Anyway, it was due for delivery on Thursday. An hour after the predicted delivery time I had a message to say it had been delivered. It hadn’t. But there was a confirmation photo.
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This week, a toilet paper delivery from Who Gives a Crap went awry.
Evri sent me a message to say my latest delivery (a not-small box of toilet rolls) had been delivered. It hadn’t. 5 minutes later, my doorbell rings and it’s Evri, who hand over a very tatty box – damaged in various places, including one who edge totally split. However, the toilet roll inside was fine.
The delivery was every more odd – they provided me with a confirmation photo of the delivery, which was a very blurry image of someone else at a totally different house taking delivery of it.
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