Category: Customer Service

We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!

  • The Amazon Assistant offer that isn’t working

    The Amazon Assistant offer that isn’t working

    Just over a week ago, I recieve an offer via Amazon Assistant. For those who don’t use it, Amazon Assistant is a browser plug-in that provides information on offers, orders and can make it easy to add items to your Amazon Wish List.

    The offer was simple – go into Amazon Assistant at least once over 5 days and they’ll give you a £5 credit to spend. Great.

    But it didn’t work.

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  • I really don’t understand airport security

    I really don’t understand airport security

    It’s become an on-going joke with my work colleagues that I have issues with security at airports. And no one airport has been as bad as Manchester.

    I’m just back from a family holiday in Germany and we flew out from Manchester and, let’s say, they really excelled themselves this time.

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  • How do I contact Google?

    How do I contact Google?

    For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts are only a one-way experience, with no assisting being made available.

    But, let’s be honest, when it comes to reporting to them a breach of their Terms of Service and, potentially, illegal use of one of their product names, they’ll be a lot easier to contact. Right?

    Nope.

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  • When is a toy not a toy?

    When is a toy not a toy?

    Well, I’d argue a a Five Nights at Freddy’s plush and vinyl figure isn’t, however cute and fluffy it is. And that’s exactly what I found, sat alongside Ben 10 and other children’s toys, at my local Tesco’s.

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  • How not to do marketing… by Uber

    How not to do marketing… by Uber

    On the 30th December I received an email from Uber, whom I'm signed up to for their taxi service, promoting UberEats…

    Have your favourite food delivered to your door with UberEATS, the new food delivery app from Uber. Choose a meal from local restaurants and we’ll have it delivered to you at Uber speed. Now that's what we call a tasty evening.

    Sounded good. And they provided a link to download the app too, which I did. I use Just Eat and so I thought I'd give this a whirl as well.

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