artiss.blog

Category: Customer Service

We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!

  • How do I contact Google?

    How do I contact Google?

    For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts are only a one-way experience, with no assisting being made available.

    But, let’s be honest, when it comes to reporting to them a breach of their Terms of Service and, potentially, illegal use of one of their product names, they’ll be a lot easier to contact. Right?

    Nope.

    (more…)
  • When is a toy not a toy?

    When is a toy not a toy?

    Well, I’d argue a a Five Nights at Freddy’s plush and vinyl figure isn’t, however cute and fluffy it is. And that’s exactly what I found, sat alongside Ben 10 and other children’s toys, at my local Tesco’s.

    (more…)
  • How not to do marketing… by Uber

    How not to do marketing… by Uber

    On the 30th December I received an email from Uber, whom I'm signed up to for their taxi service, promoting UberEats…

    Have your favourite food delivered to your door with UberEATS, the new food delivery app from Uber. Choose a meal from local restaurants and we’ll have it delivered to you at Uber speed. Now that's what we call a tasty evening.

    Sounded good. And they provided a link to download the app too, which I did. I use Just Eat and so I thought I'd give this a whirl as well.

    (more…)
  • Why can’t Jo Malone change your account’s email?

    Why can’t Jo Malone change your account’s email?

    This all started, innocently, yesterday as I was going through some online accounts that I have registered to an old email address.

    I bought my wife some Jo Malone perfume last year, I think, and, as a result, I now have an account on their site. But, and unfortunately they’re not the only site to do this, they don’t provide a way for you to change your email.

    (more…)
  • On Long Passwords

    On Long Passwords

    At the moment, I’m having a ‘discussion’ with British Airways on Twitter. Sadly, it’s not the first time I’ve had a similar conversation with a company.

    Here’s the initial part of the problem – when you try and change your BA password, it gives you the following guidance for the password…

    So, the password has to be at least 6 digits and be numbers and letters. No symbols, mind you, which is a negative point. So, I put in a new password, generated for me. 49 digits no less. It complained..

    The password you have supplied is invalid. Passwords need to be at least 6 characters in length and use a mix of letters (English A-Z) and numbers.

    But my password did abide by those rules.

    (more…)