We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!
Don’t get me wrong, some websites get their security really, really wrong but the difference with Argos is their attitude towards the customers that take issue with it.
I raised problems with Argos back in January, when I found their site doesn’t allow you to use the paste function of your computer when creating a new password – this rules out using password managers and, therefore, long, secure password.
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Me: I have a Neff account on your site but I need to update the email address for it, which I don’t appear to be able to do. Can you change this for me?
Neff: Unfortunately we are unable to amend those details due to not having access to your account. This is something that only you can do yourself.
Me: Erm…
I’ve had an account with 1&1 for, oh, many years. Never for hosting but simply for domain handling – specifically artiss.co.uk.
However, needing to install SSL on this domain, my host (Tsohost) can only do it if the domain is hosted with them and 1&1, well, they won’t give me SSL because I don’t have the domain hosted with them. So, the easiest solution was to move the domain to Tsohost.
Sadly, 1&1 have made sure this process isn’t easy.
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Last year I wrote about how a single product, the GoKey, had made me give up on crowd funding websites. Badly delayed, something always seemed to come up when the deadline was imminent. However, it all appeared to be moving on and only a couple of weeks ago all the backers received an email so we could provide final confirmation details of our product requirements (for example, my phone connection has changed, twice,
since originally backing the product, so I needed a different connector on the GoKey).
This morning I had an email.
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Amazon, both US and UK, recently changed their Terms & Conditions to prevent companies from providing free or reduced cost items to customers in return for reviews (which, consistency, results in better review scores than you’d normally get).
However, it would appear that the Marketplace businesses have found another solution – contacting customers who leave anything but glowing reviews and, essentially, bribing them.
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