My life at Automattic
It’s 2 years since I got my job at Automattic and now I’m part of Automattic’s VIP hiring team. And performing this hiring role has been genuinely interesting and, yes, eye-opening.
In this post, I want to give you an idea of what I look for in an application and some of the less obvious things that people often miss.
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For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts are only a one-way experience, with no assisting being made available.
But, let’s be honest, when it comes to reporting to them a breach of their Terms of Service and, potentially, illegal use of one of their product names, they’ll be a lot easier to contact. Right?
Nope.
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An existing WordCamp speaker and with 30 years of general IT support experience, I’ve spent more times than I wish to remember standing in front of people giving presentations. I’ve also been professionally trained on giving them and, in my spare, time perform on stage, often in front of 200+ people a night.
Even so, speaking at WordCamps can be a daunting, even terrifying, experience, no matter how many you’ve already done. So, in a series of posts, I want to share my knowledge, along with what I’ve learnt from some of my fellow speakers.
And, today, I want to talk about the use of slides.
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Working within a client support organization, you may often come across examples of exclusive language being used that can leave customers confused and, sometimes, even expecting the opposite of what you meant.
Revealing the language we often forget – geographical & cultural exclusion and the use of jargon – with examples of where they’ve been used in real-life situations, this post will guide you through how easy it is to make these mistakes and what we can do to correct this.
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So, let’s talk about how you can ensure that issues are resolved as swiftly as possible, without unnecessary interruption.
For this, I’m going to start off with a true story. A story of how major IT incidents were dealt with by my previous employers.
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