Category: Automattic

My life at Automattic

  • A Day in the Life of a VIP Support Engineer

    A Day in the Life of a VIP Support Engineer

    Ever wondered what it’s like to work at Automattic? Well, I’m part of a team that provides support to WordPress VIP clients. My role is as a Support Engineer, although this has been known as a “VIP Wrangler” and “Enterprise Happiness Engineer” in the past.

    Here’s what a typical day looks like for me.

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  • My WordCamp Europe 2017 Diary

    My WordCamp Europe 2017 Diary

    Thursday 15th June kicks off 2017’s WordCamp Europe, this year in Paris. And I’ll be there! As with WC London, I’ll be volunteering during the main event and contributing on Thursday itself.

    During the event I’ll be updating this post with a diary of how it goes – WCEU is the biggest WordCamp in the world and, I’ll admit, a little daunting.

    I fly to Paris very early on Wednesday 14th, where I’m staying at a hotel arranged by Automattic for its employees attending the camp. I’m both excited but nervous (similar to how I was for London).

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  • Why Argos has a terrible attitude to website security

    Why Argos has a terrible attitude to website security

    Don’t get me wrong, some websites get their security really, really wrong but the difference with Argos is their attitude towards the customers that take issue with it.

    I raised problems with Argos back in January, when I found their site doesn’t allow you to use the paste function of your computer when creating a new password – this rules out using password managers and, therefore, long, secure password.

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  • What’s in my pencil case?

    What’s in my pencil case?

    When revealing in a post, yesterday,  the contents of my travel backpack, I mentioned my Clairefontaine pencil case but said I’d reveal the content in a separate post. Well, this is that post.

    You see, I like my stationary. Nothing ostentatious but just good quality. A lot them came as recommendations from the excellent book Adventures in Stationary.

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  • What’s in my bag?

    What’s in my bag?

    Inspired (no, okay, I ripped it off entirely) by Matt Mullenweg’s post of the same name I thought it would be interested to share what’s in the backpack that I take around with me when travelling for work. It’s early times yet, with only a few such trips but 3 more due this year and I have no current intention to change the contents.

    I’m certainly not the “road warrior” that he is but I certainly think there may some ideas for others – what I liked about seeing Matt’s was that it gave me some further ideas of my own. I particularly liked some of the stationary items that Matt has and I’ve already been looking into them.

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