Don’t get me wrong, some websites get their security really, really wrong but the difference with Argos is their attitude towards the customers that take issue with it.
I raised problems with Argos back in January, when I found their site doesn’t allow you to use the paste function of your computer when creating a new password – this rules out using password managers and, therefore, long, secure password.
@Argos_Online In a world of password managers, you really should change your site to allow passwords to be pasted into fields!
— David (@DavidArtiss) January 16, 2017
Hi David, sorry about that I will get your feedback passed on regarding this. Charlotte
— Argos Helpers (@ArgosHelpers) January 16, 2017
Although they ‘passed this on’, 5 months later, their site is the same.
My second message, showed that I was also having problems getting it to accept a long password anyway. It turns out that, although not mentioned on their site, they limit password lengths and I must have been exceeding it. Someone else has reported the same issue, however, Argos’ response to this is, imo, jaw-dropping…
Anyone who is concerned about the 20 character password limit is welcome to shop in store or over the phone with us instead 👍 ~ Alicia
— Argos Helpers (@ArgosHelpers) June 10, 2017
Ignore the reply above that – that wasn’t the original query but a response in a long time of discussion. However, Argos’ response to this being brought up is, essentially, “accept it or go elsewhere” – in their case, into a store rather than use the site. No, thank you Argos, if this is your attitude towards your customer then I’d prefer to use neither.