A while ago I talked about how you should support your local high street games retailer and, in particular, Game. However, after a recent experience I’m taking that back.
(more…)Category: Automattic
My life at Automattic
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Bye bye BT
Right now an outage is on-going for many BT broadband customers across the UK. With many websites accessible, it may take days to resolve. It started last night, and coincided with a loss of their DNS server as well, but even 12 hours later they weren’t reporting any issues other than for a small number of places. The system status checker showed no issues in my area, even though I was talking with people on Twitter, living nearby, who had the same problems.
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My Sony Xperia Tablet Z just updated!
Bearing in mind the Sony Xperia Tablet Z came out 2 years ago, I’m impressed that it’s just been upgraded to Lollipop. My wife’s Motorola Moto G still hasn’t, and that’s only from last year. So, congratulations where due to Sony for still maintaining past products.
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Trust BT? I Wouldn’t
After BT & A Lack of Customer Service and some rather variable network quality in recent months, I made the decision that at the end of my current contract I’d “jump ship”. Zen Internet, with their much lauded customer service, and lack of any kind of traffic “shaping” is ideal. They offer a phone and broadband package, the latter being available up to the equivalent of my current Infinity 2. It’s a bit more money per month but, to me, that’s worthwhile.
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dabs.com Customer Service
After a mere 8 months of usage one of the my desktop PC’s SSD drives has failed. As I use it as the OS drive this meant my PC was, well, unusable. Not being very old I wasn’t particularly concerned – I’d just get it swapped out by the retailer.
I bought it from dabs.com – a company which, in the past, has had a good reputation for customer service. I visited their site to arrange a return but was met with the following message…
Please make arrangements to return your item directly to the manufacturer. You’ll find information to help you do this in the warranty documentation that was supplied with your item, or on the relevant manufacturer’s website.
Really? How many retailers won’t allow an obviously faulty product to be returned? The thing is, the Kingston website (who manufacturer the SSD) states…
(more…)[A] product purchased outside the USA must be returned through the company from which it was purchased.