artiss.blog

Category: Automattic

My life at Automattic

  • dabs.com Customer Service

    dabs.com Customer Service

    After a mere 8 months of usage one of the my desktop PC’s SSD drives has failed. As I use it as the OS drive this meant my PC was, well, unusable. Not being very old I wasn’t particularly concerned – I’d just get it swapped out by the retailer.

    I bought it from dabs.com – a company which, in the past, has had a good reputation for customer service. I visited their site to arrange a return but was met with the following message…

    Please make arrangements to return your item directly to the manufacturer. You’ll find information to help you do this in the warranty documentation that was supplied with your item, or on the relevant manufacturer’s website.

    Really? How many retailers won’t allow an obviously faulty product to be returned? The thing is, the Kingston website (who manufacturer the SSD) states…

    [A] product purchased outside the USA must be returned through the company from which it was purchased.

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  • BT & A Lack of Customer Service

    BT & A Lack of Customer Service

    They say you can really only judge a company when you need to use its customer service – not to buy something from them (in which case they’ll be quick to respond and attentive) but to report something going wrong.

    Well, I’ve had the opportunity to test BT – a company that gets my landline phone (yes, I still use it and I have free calls at any time of day), broadband (top of the range Infinity 2) and TV. Needless to say they get a fair chunk of my wage each month.

    Anyway my HomeHub 5 failed. Here’s what happened as I attempted to get it fixed.

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  • Sainsbury’s doesn’t want my money

    Sainsbury’s doesn’t want my money

    After signing up with BT I was sent £50 worth of Sainsbury’s vouchers. We rarely shop at them and to be honest I wanted to use them as a treat for myself, rather than simply buying toilet rolls and Fruit and Fibre.

    Looking on their website, they sell Google Nexus 7 tablets – something I’ve had my eye on for a while. With £50 off it’s an even better bargain than it was already. Sadly, and like many other “bricks and mortar” retailers, you can’t use their gift cards online. But, they do have a “click and collect” service. Brilliant – I can order it online, have it sent to a shop and part buy it with my cards. Erm, no. They expect you to pay on the site.

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  • BT Infinity 2

    BT Infinity 2

    On Monday 1st October a BT engineer installed at my home BT Infinity 2. This is the double speed version of the original Infinity product, which provides fibre-optic “to the cabinet”. Infinity 2 also doesn’t have the capped downloads that the, still available, standard Infinity package does.

    A week previous I received a BT Home Hub along with another package “for the engineer”. This was simply an installation disk, some manuals for me and a couple of of Ethernet cables.

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  • ProductTesting.uk.com and why you should avoid them

    ProductTesting.uk.com and why you should avoid them

    ProductTesting.uk.com is a company promising to provide free products for review purposes. Okay, they don’t say EVERYONE will get something but at least you could be in with a chance. I get enough products from companies, agencies and my own pocket to keep me busy but thought, as a lot of these companies can be “too good to be true” to see what happens. Sadly, it was worse than I could have imagined.

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