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Customer Service Life

The day I nearly went Cuckoo

If I get a decent price and a matching service, I’m usually pretty loyal to companies – I’m not the kind of person who moves to save a couple of pounds.

And after many years, I’ve been looking to move ISP. Indeed, I nearly did but then it all went badly… except for the service I got from the ISP I planned to move to.

Categories
Customer Service Life

3 plumbers, 2 flushes and massive headache

Get comfortable as I’m about to share the amazing story of a simple toilet fault and the lengths I had to go through to get it fixed.

It’s a tale of incompetence and frustration. Oh, and a toilet cistern.

Categories
Customer Service

The Legoland loop (updated)

After a recent trip of Legoland, Windsor, I’ve had to turn to their customer service to resolve an issue. But it’s all got stuck in a loop where they direct me to a third party and third party direct me back to them.

Here’s what happened… my daughter went on a ride called “Driving School”, where you get to drive small, electric cars around a track to earn a driving licence. Before you go on, they take your photo and give you a slip of paper with a code in. The licence, though, is extra cost and there are different packages available. We paid £12, which is for a driving licence, certificate and the option to download a photo that was taken of our daughter. At the desk, you hand over the slip you were given earlier, and pay your money. Everything was put into a bag – except for the licence, which my daughter wanted to wear.

So far, so good.

But when we got home, I read the instructions for the picture download and it states that I have to use a code on that slip to download it. Except we don’t have it and I can’t remember it ever being put in the bag.

Categories
Customer Service

Thomas Cook: my own experience

Thomas Cook have gone into administration and from own, admittedly short, experience, it really doesn’t surprise me.

Of course, I have a huge sympathies for all those people who have lost their jobs, have lost money that they’ve paid or are, right now, stranded abroad. But after using them just the once I decided to never do so again (and I never did).

Here’s the story…

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Customer Service

The Amazon Assistant offer that isn’t working

Just over a week ago, I recieve an offer via Amazon Assistant. For those who don’t use it, Amazon Assistant is a browser plug-in that provides information on offers, orders and can make it easy to add items to your Amazon Wish List.

The offer was simple – go into Amazon Assistant at least once over 5 days and they’ll give you a £5 credit to spend. Great.

But it didn’t work.