artiss.blog

Category: Customer Service

We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!

  • EA customer service don’t know what they’re talking about

    EA customer service don’t know what they’re talking about

    A strong title, I’ll admit. But, as you’ll see, I’m not wrong.

    I’ve been a massive fan of Battlefield 4 since it first came out. I bought it for the PlayStation 3 and then upgraded to the PlayStation 4 version, when I got that. I played it for thousands of hours and hit the top rank.

    I ran the website bfmedic.com for many years, which gave news and tips about Battlefield, and crafted gameplay videos on YouTube.

    Yeah, I was a fan.

    Recently, I’ve been getting the itch to return. I don’t have a PlayStation 5, so can’t play Battlefield 6 and BF4 was definitely the best, more recent version of the game. Sadly, BF4 is dying. Not surprising considering its age. But there are just a handful of official game servers left and a sprinkling of other servers, often just playing the same map on repeat.

    So, I thought I’d rent my own server.

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  • Sunrise alarm clocks and why Lumie customer service sucks

    Sunrise alarm clocks and why Lumie customer service sucks

    Many years ago my wife bought me a bedside alarm clock with a built in sunrise feature. If you’ve not come across this kind of thing, before the alarm comes on, a light slowly brightens on the clock, simulating a sunrise, both in brightness and colour tone. The idea is that it wakes you more naturally and you’ll feel more refreshed than being awoken suddenly by a loud noise.

    It was made by a British company called Lumie, who solely creates products based on light therapy.

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  • The perils of agnostic support

    The perils of agnostic support

    Whether you work in the customer support industry or not, we’re aware of the general mechanisms of it, whether having to use one to sort out a parcel delivery or arrange for a product to be fixed.

    But, behind the scenes, things can work quite differently. And one of those differences is whether they use agnostic support. In most support situations, particularly those that are being provided for the cheapest amount, they are very much agnostic – each person working in support will just grab another support ticket, send a reply and move onto the next. If you, as the customer need to reply multiple times, you’ll probably get different support people answering each one.

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  • Why is changing your email address so tricky for some websites? Part 2

    Why is changing your email address so tricky for some websites? Part 2

    A few years ago, I wrote about my issues updating my email address with some website.

    Now, a secondary problem has come to light, and all within a few weeks – despite some website allowing me to change my email, they’re retaining my old one in their system and using that for important emails. Let me explain.

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  • How to fix Apple Watch battery issues after WatchOS 10.1

    How to fix Apple Watch battery issues after WatchOS 10.1

    When WatchOS 10.1 was released last week, I started having massive issues with the battery and charging of my Apple Watch Series 8. Bad enough that it made the watch next to unusable.

    However, the fix turned out to be something simple, despite even Apple Support missing it.

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