Why can’t Jo Malone change your account’s email?

This all started, innocently, yesterday as I was going through some online accounts that I have registered to an old email address. I bought my wife some Jo Malone perfume last year, I think, and, as a result, I now have an account on their site. But, and unfortunately they’re not the only site to […]

On Long Passwords

At the moment, I’m having a ‘discussion’ with British Airways on Twitter. Sadly, it’s not the first time I’ve had a similar conversation with a company. Here’s the initial part of the problem – when you try and change your BA password, it gives you the following guidance for the password… So, the password has […]

BT and their bizarre attitudes to security

Since late last year I’ve been going through a process of adding complex, long and individual passwords to all my online accounts. I’m still doing it, albeit the less important accounts. Today I looked at bt.com. I don’t use them but still have an account set up from when I used to use them.

Now, by default, I try and use a 50 character randomised passwords, complete with numbers and symbols, which is generated by 1Password. Some sites have length limits so this, sometimes, need adjusting. The BT account page lists no such limitations, so what could go wrong?

Beware of customer reviews retailer websites!

I think most people are getting savvy to the customer reviews these days on the sites of retailers but if you’re still naive to it, here’s an example.

My Facebook timeline recently sported an advert for a pay-monthly toothbrush service – the Uber Sonic Club (no relation to the taxi service). However, reviews aren’t good.

Basically you get a cheap (and from the reviews ‘cheap’ appears to be accurate in all respects) sonic toothbrush for £19 and then new brush heads monthly (bear in mind that monthly replacements are way to regular). And all for just £54 a year.

If you then look at the Uber Sonic Facebook page, a response to the first post stands out.

Do you understand your UK rights on mis-selling?

So, in the UK, if a retailer advertises a product at one price and then tries to make you pay for it at another, that’s mis-selling and they can get into trouble with trading standards, right?

Well, that was always my thinking on how this was supposed to work but, in the last week, I’ve learnt that it’s not the case at all.

APC and the faulty UPS

Back in May I ordered a UPS for my home office. You don’t get power cuts in the UK very often and, in fact, I think power is out at my house more of a result of work being done inside my house, than anything, but as it’s a single point of failure than can be easily rectified, it seemed the sensible thing to do.

Last month, I went to plug an extra device in and found that it won’t push into the socket. In fact, as I attempted to push this plug in, the plug next to it also raised up out of its socket. Something wasn’t right and a quick inspection showed the issue – the socket safety shutters had dropped away inside the device.

I’d registered the UPS with APC at the time of purchase and although I’d had an email to say they’d received my registration request I’d heard nothing more. I rang them and, via a very quiet phone line, they arranged to have my UPS swapped out. Indeed, just a few days later a new one appeared.

But arranging to have the old device picked up turned out to be a lot trickier…

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