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Customer Service Life

Changing email

For various reasons I’ve changed my email address. For people, this could happen for various reasons – a change to a vanity domain, moving email providers or loss of access for some reason.

When this happens, you’re left with a mountain of online accounts, which you now need to change. In my case, because I use a password manager, it was easy to identify the accounts, so I set out to do it. As well as password change I’ve taken the opportunity to get accounts closed that I no longer use (and, for retail sites, I have no order history). However, it’s all been made incredibly tricky by a large number of sites with bizarre rules or, simply, a lack of functionality.

Let me take you through what I found…

Categories
Customer Service Life

How a new iPhone purchase went disastrously wrong

The new iPhone 13 became available yesterday and, for the first time, I was in the queue to get one. I’m on the iPhone Upgrade Programme, which means I get a sparkly new one each year (technically, every 11 months). This year’s iPhone launched early so I was due for a new phone on… Thursday. Great timing.

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Customer Service

Why is changing your email address so tricky for some websites?

It usually doesn’t happen very often but sometimes we need to change our email address. Whether it’s a change of name, circumstance or, for varied reason, have lost access to our original email, it can happen. It could be for personal safety reasons.

I’ve just done this and switching email was painless. However, letting every website that you’ve registered with know about it, isn’t. Technically, it should be – you can change your email, right? In most cases, yes. In some cases no, but there’s a solution. But for a few sites – including large UK retailers – it’s a big “no”. It’s a security risk (I’ll explain why in a bit) and they won’t given an explanation as to why they do it either.

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Customer Service Life

The Amazon Alexa outage that hardly any-one noticed

Or rather “only I seemed to notice”.

I use my various Alexa’s for various purposes but they’re primarily used for playing the radio. Whether it’s Absolute 70s in the kitchen (yes, I am that old) or LBC in my office, they’re great. But on Wednesday that stopped working and, with nobody else reporting the same thing, was it an unusual issues only related to me?

Categories
Customer Service Life

The day Amazon locked my account… for reviewing some drumsticks

At Christmas, I bought some electronic drums from my eldest daughter’s fiancee. They were lacking sticks, so I bought some. However, I only got around to reviewing them the other day – these are my first ever drumsticks so I didn’t have much to say.

So, it wasn’t the best review but… I wasn’t expecting what came next.

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