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Customer Service Life

I really don’t understand airport security

It’s become an on-going joke with my work colleagues that I have issues with security at airports. And no one airport has been as bad as Manchester.

I’m just back from a family holiday in Germany and we flew out from Manchester and, let’s say, they really excelled themselves this time.

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Customer Service

How do I contact Google?

For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts are only a one-way experience, with no assisting being made available.

But, let’s be honest, when it comes to reporting to them a breach of their Terms of Service and, potentially, illegal use of one of their product names, they’ll be a lot easier to contact. Right?

Nope.

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Customer Service

When is a toy not a toy?

Well, I’d argue a a Five Nights at Freddy’s plush and vinyl figure isn’t, however cute and fluffy it is. And that’s exactly what I found, sat alongside Ben 10 and other children’s toys, at my local Tesco’s.

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Customer Service

How not to do marketing… by Uber

On the 30th December I received an email from Uber, whom I'm signed up to for their taxi service, promoting UberEats…

Have your favourite food delivered to your door with UberEATS, the new food delivery app from Uber. Choose a meal from local restaurants and we’ll have it delivered to you at Uber speed. Now that's what we call a tasty evening.

Sounded good. And they provided a link to download the app too, which I did. I use Just Eat and so I thought I'd give this a whirl as well.

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Customer Service

Why can’t Jo Malone change your account’s email?

This all started, innocently, yesterday as I was going through some online accounts that I have registered to an old email address.

I bought my wife some Jo Malone perfume last year, I think, and, as a result, I now have an account on their site. But, and unfortunately they’re not the only site to do this, they don’t provide a way for you to change your email.