For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts are only a one-way experience, with no assisting being made available.
But, let’s be honest, when it comes to reporting to them a breach of their Terms of Service and, potentially, illegal use of one of their product names, they’ll be a lot easier to contact. Right?