Use of AI is the big thing right now, and that includes using it within customer support.
And although many are convinced that this is something we should be adopting with urgency, I’m more cautious.
(more…)Category: Customer Service
We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!
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Return to sender
This week I’d ordered a small item from Ninja, which was coming via Royal Mail. I thought it odd that it was being delivered from the Northampton Delivery Office, which was no-where near me.
Anyway, it was due for delivery on Thursday. An hour after the predicted delivery time I had a message to say it had been delivered. It hadn’t. But there was a confirmation photo.
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Evri time – now I’ve had enough
This week, a toilet paper delivery from Who Gives a Crap went awry.
Evri sent me a message to say my latest delivery (a not-small box of toilet rolls) had been delivered. It hadn’t. 5 minutes later, my doorbell rings and it’s Evri, who hand over a very tatty box – damaged in various places, including one who edge totally split. However, the toilet roll inside was fine.
The delivery was every more odd – they provided me with a confirmation photo of the delivery, which was a very blurry image of someone else at a totally different house taking delivery of it.
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Changing email
For various reasons I’ve changed my email address. For people, this could happen for various reasons – a change to a vanity domain, moving email providers or loss of access for some reason.
When this happens, you’re left with a mountain of online accounts, which you now need to change. In my case, because I use a password manager, it was easy to identify the accounts, so I set out to do it. As well as password change I’ve taken the opportunity to get accounts closed that I no longer use (and, for retail sites, I have no order history). However, it’s all been made incredibly tricky by a large number of sites with bizarre rules or, simply, a lack of functionality.
Let me take you through what I found…
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How a new iPhone purchase went disastrously wrong
The new iPhone 13 became available yesterday and, for the first time, I was in the queue to get one. I’m on the iPhone Upgrade Programme, which means I get a sparkly new one each year (technically, every 11 months). This year’s iPhone launched early so I was due for a new phone on… Thursday. Great timing.
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