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The perils of agnostic support
Whether you work in the customer support industry or not, we’re aware of the general mechanisms of it, whether having to use one to sort out a parcel delivery or arrange for a product to be fixed. But, behind the scenes, things can work quite differently. And one of those differences is whether they use…
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A new Day in the Life of a WordPress VIP Support Lead
Back in 2022 I wrote “A day in the life of a VIP Support Lead“. 3 years later, still doing that role but now looking a little different, I thought it was time to repeat the same, but without looking at what I wrote before (especially as that was based on my original “Day in…
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Bazalgette: Diary of a WordPress Plugin – Part 2
This is the second part of my development diary of my new plugin, Bazalgette. If you don’t understand what this is about, please read Part 1.
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Swimming achievement unlocked: 38 years in the making!
When I was at school, I was the fat kid who wasn’t particularly good at most sports. However, when I was it was usually overlooked – I was always quick at short distances and loved hurdling, not that anybody would know any of this. I’d learnt to swim at an early age due to my…
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Social media linking
I really like this approach to how to best communicate how to find your on social media.