Another satisfied customer!

After a mild rant back in December about some of the support queries I get (with regard to my WordPress plugins), I’m happy to say that I’ve had the pleasure to work with someone who has actually been helpful, responsive and, more importantly, replied to his emails 😉

A Dutch gentleman named Bas de Meijer reported a couple of problems via a comment on one of my plugin pages. One I was able to resolve quite quickly and update the relevant plugin, the other was, erm, more difficult to pin down. This was related to another plugin and turned out to be due to me using a PHP command that didn’t work in PHP 4 (which he was using). As far as I know this command is the only one of this type that I’d used and it was a simple job to modify it to something else and get the compatibility. However, to actually work out what it was I had to send Bas a number of different versions of my plugin, each with more and more debug output being added.

The result was the two plugin releases announced last night – indeed, even adding Technorati to Simple Social Bookmarks was his idea. Thanks Bas. But, then again, he seemed to enjoy the experience just as much….

Thanks again for the great job you have done. Not only by designing the plugin, but also by spending a lot of time to debug it with me. It is much easier to say ‘it should work, so you must be doing something right’ or ‘well, upgrade your system’. But you really wanted to make it work. That suites you.

It was a pleasure helping you. I know from myself that I rather would solve the problem, than to switch to something else.

So come on, those who have a problem, report it, but never respond back to me – I don’t bite!


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