Early December, I came across a company that was hand knitting and supplying Harry Hill Knitted Characters. I thought it would be ideal for my 7 month year old daughter.
Sadly, although I paid for a guaranteed “before Christmas” delivery, it never turned up.
Unfortunately, and you only find out when this situation arises, the only way to contact “BMG Burp” is via an email address. But I did and received no response to my enquiry. I emailed them again and, this time, my email bounced with an error.
Their website is still taking orders and, indeed, they’ve updated the site today with their latest “testimonials”.
And I’m not the only one – there’s a blog and Twitter account for those people who haven’t received theirs yet. The author ordered theirs the same day, but appears to have had a bit more of a response from the company than myself.
Now, I’m not reporting this to stop people buying – I don’t think the company is dodgy. My older daughter received one from them, and it was ordered the same day. However, when ordering online, it’s always worth checking the process for if problems do occur – just an email address is not sufficient. I’ve tried “Googling” for a phone number, but I can’t find one.
All I’m left with now is to attempt, via Google Checkout, to get a refund.
Update #1: Google Checkout contacted BMG Burp and they immediately updated my order status to say it had now been despatched. I wonder how I now go about getting a refund on the “guaranteed for Xmas” postage?
Update #2: I got home a few hours after writing the above to find it had been delivered. Strange that the status had only been set to “despatched” after it had turned up. None-the-less, and if you read the comments for this post, you’ll find that it was not send until the 31st December and the postage was a lot LESS than what I paid. I, and many others, have been taken for a ride!