How to perform a master reset of the T-Mobile G2 Touch

Now that I’ve upgraded to a new phone, it’s time to reset and sell on my G2 Touch (aka HTC Hero).

However, working out how to perform a master reset (aka hard or factory reset) was harder than I thought it would be. There are all sorts of workarounds involving pressing combinations of keys but I couldn’t get any of these to work. In the end, I found a specific G2 Touch support page on the HTC site that told me how to do it.

Before I continue I should point out that a master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card. A master reset will erase all your data and require you to sign in again and go through the set-up screens.

  1. From the Home screen, press the Menu key.
  2. Touch Settings.
  3. Touch and slide the menu upward.
  4. Touch Privacy.
  5. Touch Back up my data & settings.
  6. Verify that the Back up my data & settings check box is selected.
  7. Press the Back button.
  8. Touch Factory data reset.
  9. Touch Reset phone.
  10. Touch Erase everything.

Now, if anybody would like to buy my HTC (very good condition), let me know!

Posted by David Artiss

Enterprise Happiness Engineer for the WordPress VIP team at Automattic. Gamer, film lover and general fan of all things Marvel, Star Trek and Star Wars. Failed comedian. Writer for The Big Tech Question. World's Greatest Grandma.

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