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Tips on reducing distractions from Slack
Since becoming a Lead at WordPress VIP, Slack has become even more a distraction. Based on feedback from fellows Leads, tips I read on LinkedIn and things I’ve simply just tried myself, I’ve got these down to a point where I’m happy. And I thought I’d share what I’ve learnt. One thing we have to…
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2FA is great. Until it goes wrong.
I have Two Factor Authentication on anything that will let me use it. But a recent issue has brought home to me that, as much as it helps protect me online, it can also cause problems that, quite simply, are impossible to resolve. Let me explain.
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How to quickly and easily save money on your home energy bills
With the price of gas going through the proverbial roof, I’ve put together some advice on how to save money. And, first of all, let’s look at some general advice about boilers, as heating is where people are finding the biggest hit on their pocket right now…
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Setting expectations and not rules
In a work environment, particularly in Customer Support, it’s easy to lay down rules and processes for people to follow, to ensure uniformity and that everybody does everything correctly. But my argument is that we should be doing far less of this. In fact, if left to me, I’d tear them all up.
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Customer tickets: how not to sign-off your replies
If you’re working in customer service, how you interact with the customer is critical from tone to the words you choose. One area often forgotten about is how to sign off your replies back to the customer. This is particularly pertinent if a customer ticket is likely to not be worked on agnostically (i.e. the…