- Blog
- Profile
- Homepage
-
My 4 principals of support documentation
Whichever one of my talks you listen to, I make a point of adding in something relevant about how important documentation is. Because, it doesn’t matter which aspect of remote working or customer support you discuss, documentation is there, somewhere, as a point to be made. To condense everything do, I have 4 basic principals.…
-
Support automation: how to make it work for your customers
When you work in customer support, automation is often seen as the great panacea – it saves you time having to provide support but, equally, ensures your customers get a solution as quickly as possible. Whether it’s auto-responders, bots or just automated functionality, could they be doing more harm than good? Automation may be a…
-
Creating a Zoom shortcut with WordPress
Got a WordPress site? Regularly need to invite people to your personal Zoom room? Why not combine them both and create a handy shortcut to the latter? In this case, I’m going to be using the plugin Safe Redirect Manager, which I’ve found to be both simple to use and reliable. It’s also recommended by…
-
The day I nearly went Cuckoo
If I get a decent price and a matching service, I’m usually pretty loyal to companies – I’m not the kind of person who moves to save a couple of pounds. And after many years, I’ve been looking to move ISP. Indeed, I nearly did but then it all went badly… except for the service…
-
Add Twitter threads to your WordPress post
We can already quickly and easily embed Tweets in WordPress posts, but wouldn’t it be great to add entire threads too? Well, you can. All you need is the block editor and version 8.7, or greater, of Jetpack.