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New WordPress plugin released: Draft Links
My second plugin release within a week? What is happening? Draft Links is a fork of one of the features from one of my other plugins – Draft List. Let me explain why.
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Draft Concluder – a WordPress plugin request made real
Last month, WordPress developer John Blackbourn made a semi-tongue-in-cheek suggestion for a plugin. However much he may or may not have wanted it, I decided to make it a reality. Not just some of his suggestion, but all of it. And then some.
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Ice Queen: My Eurobeat Story
Back in 2013, I performed in a local production of Eurobeat: Almost Eurovision, an Australian comedy musical about the Eurovision Song Contest. I was part of a Russian boy-band, named The KGBoyz. Here’s the story.
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My 4 principals of support documentation
Whichever one of my talks you listen to, I make a point of adding in something relevant about how important documentation is. Because, it doesn’t matter which aspect of remote working or customer support you discuss, documentation is there, somewhere, as a point to be made. To condense everything do, I have 4 basic principals.…
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Support automation: how to make it work for your customers
When you work in customer support, automation is often seen as the great panacea – it saves you time having to provide support but, equally, ensures your customers get a solution as quickly as possible. Whether it’s auto-responders, bots or just automated functionality, could they be doing more harm than good? Automation may be a…