Who’d want to be a Noogler?

Did you know that new Google employees are ‘Nooglers’, that staff over 40 are ‘Greyglers’, staff that leave are ‘Xooglers’ and those that bring their dogs to work are ‘Dooglers’?

Cute names or something more worrisome?

Well, Automattic has names for its employees too, all based on variation of the company name.

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Health matters

One of the things I’ve not really written about is my physical health. Mental health, yes. Now, I’m generally in good health (despite my size – but I’ll get onto that) but have a couple of niggling issues, one of which seems to have stumped health professionals. And my DNA.

So, I thought it time to write some more and, maybe, using the power of the internet I may find a solution. Or solace. Or just pity.

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Talking support: should I switch it off and back on again?

With nearly 30 years of experience working within support, I want to share a number of simple discoveries that I’ve made about how it can be improved.

And, today, we’ll talk about the age-old IT trope… fix everything by switching it off and back on again.

the it crowd chris odowd GIF

The thing is, it works. So why should we be avoiding this?

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Applying for a job? Here’s what people often get wrong

It’s 2 years since I got my job at Automattic and now I’m part of Automattic’s VIP hiring team. And performing this hiring role has been genuinely interesting and, yes, eye-opening.

In this post, I want to give you an idea of what I look for in an application and some of the less obvious things that people often miss.

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The Music of the Marvel Cinematic Universe: Creating my popular video

With over 137,000 views, my video of the music from the Marvel Cinematic Universe has become, for me, a soaraway success (well, compared to my other videos which normally consist of people on trampolines or moving Lego contraptions).

So, I thought I’d talk about how I create the video and what the future holds for it.

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How do I contact Google?

For all it’s number of employees and the billions of dollars that it makes, Google is pretty poor when it comes to providing customer service. That’s if you can find anyone to provide a service. Google relies on forums and help pages with little backup if they don’t help. Indeed, even their social network accounts are only a one-way experience, with no assisting being made available.

But, let’s be honest, when it comes to reporting to them a breach of their Terms of Service and, potentially, illegal use of one of their product names, they’ll be a lot easier to contact. Right?

Nope.

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Language matters

There’s been some interesting discussion this week on my Twitter feed about use of language and ways to improve it. It’s not just about being inclusive but sometimes just to communicate better.

And it all started with this one…

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WordCamp talks: How to use slides

An existing WordCamp speaker and with 30 years of general IT support experience, I’ve spent more times than I wish to remember standing in front of people giving presentations. I’ve also been professionally trained on giving them and, in my spare, time perform on stage, often in front of 200+ people a night.

Even so, speaking at WordCamps can be a daunting, even terrifying, experience, no matter how many you’ve already done. So, in a series of posts, I want to share my knowledge, along with what I’ve learnt from some of my fellow speakers.

And, today, I want to talk about the use of slides.

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Talking Support: The inclusive language that we often forget

With nearly 30 years of experience working within support, I want to share a number of simple discoveries that I’ve made about how it can be improved.

Today, I want to talk about our use of inclusive language.

Continue reading “Talking Support: The inclusive language that we often forget”
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