Customer Success

Turn it off and back on again? What nature can teach us

It’s the biggest stereotype of the IT industry, but we all do it: turning something off and on to resolve a problem. And if it’s not that, we’re clearing caches and other things that may cure an immediate issue, but by doing it and therefore not resolving the root cause, we’re potentially creating bigger problems for ourselves.

Looking at how nature deals in similar situations and with the use of pertinent real-life stories, this post is a reminder of how spending a little more time can reap greater rewards.

Customer Success

It’s David, not Dave. Why using a name correctly is more important than you may think

As you know, I’m David Artiss. And David is the name I prefer to be called – not Dave. Growing up, my best friend was also a David. And everyone called him Dave, so it was a way of differentiating us. It didn’t help that we looked similar too.

I don’t mind if people do call me Dave, although I may silently judge them for doing so! I think it’s only polite to check with someone before making any assumptions about their name – I always say and write my name as David, so why would you think I’d prefer to be called Dave, unless you knew otherwise?

Gaming Life

Upping my console game

Since day of release I’ve had a PlayStation 4 (the only time I’ve bought a console on day of release!).

And, for anyone who knows about that first model, you’ll know it sounds like a jet engine when in use and now that the PlayStation 5 is out it was time to look for a faster, quieter life…

So I bought a PlayStation 4 Pro.

Automattic Life

What’s on my desk? 2021 edition

Every year I normally write a “what’s in my bag” article to promote those things that I use most when travelling for work. Who’d have thought so much would change so quickly.

Although I managed to squeeze one out last year, I think I’ll be pushing to try again now. So, revisiting an idea from 2017, this year I’m publishing details about all the tech (and some non-tech) that keeps me entertained when working from home (which is something a lot of people have had to get newly used to this last year).


The time I was a able to experiment… with time

We’re probably talking about 15 years ago now… my youngest daughter hadn’t been born and I was working for IBM.

When working in their Global Services division, you are often moved between customer accounts, particularly as they flex how many staff are allocated to different customers. This happened to me – they removed me from one account and put me “on the bench” (their term) whilst they allocated me to another. It was only once they did this that they realised they had a problem – my contract, which had been inherited from my previous employer, had a restriction on where, geographically, I could work.

It took them 2.5 months to realise there was only one solution and assigned me back to my original account. Meantime, I had 10 glorious weeks, fully paid, at home, with nothing to do.

So, with that kind of rare freedom available to me, I decided to experiment.