My life at Automattic
This week I’d ordered a small item from Ninja, which was coming via Royal Mail. I thought it odd that it was being delivered from the Northampton Delivery Office, which was no-where near me.
Anyway, it was due for delivery on Thursday. An hour after the predicted delivery time I had a message to say it had been delivered. It hadn’t. But there was a confirmation photo.
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This week, a toilet paper delivery from Who Gives a Crap went awry.
Evri sent me a message to say my latest delivery (a not-small box of toilet rolls) had been delivered. It hadn’t. 5 minutes later, my doorbell rings and it’s Evri, who hand over a very tatty box – damaged in various places, including one who edge totally split. However, the toilet roll inside was fine.
The delivery was every more odd – they provided me with a confirmation photo of the delivery, which was a very blurry image of someone else at a totally different house taking delivery of it.
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A year later and more desk changes! I took the opportunity of my sabbatical this year to move things around, particularly on the walls, whilst also removing a number of things from the desk itself. Add to that some new tech and it’s a different workspace for 2022.
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Many years ago I wrote a post about my life as a Support Engineer at WordPress VIP and it’s been very popular, particularly for those interesting in applying. I kept it up to date but, some time ago, I stopped doing so. Why? Because in January 2021 I became a Support Lead.
I look after the EMEA Support Team (so, that’s people from Europe, Middle East and Africa. Right now, we don’t have anyone in the team from the Middle East). As I write this there are 8 people in the team (myself not included), consisting of 2 roles – Support Engineer (SE) and Customer Success Engineer (CSE), the latter being a developer role.
So, it’s time to tell you what my day is now like.
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During this year’s VIP GM, I did a 4 minute “flash talk”. It was about my sabbatical. A lot of the talks were thought-provoking and educational. But not this one.
But, there are takeaways.
Here it is, presented in a blog format, with added pictures and content.
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