Get comfortable as I’m about to share the amazing story of a simple toilet fault and the lengths I had to go through to get it fixed.
It’s a tale of incompetence and frustration. Oh, and a toilet cistern.
(more…)Category: Customer Service
We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!
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The Legoland loop (updated)
After a recent trip of Legoland, Windsor, I’ve had to turn to their customer service to resolve an issue. But it’s all got stuck in a loop where they direct me to a third party and third party direct me back to them.
Here’s what happened… my daughter went on a ride called “Driving School”, where you get to drive small, electric cars around a track to earn a driving licence. Before you go on, they take your photo and give you a slip of paper with a code in. The licence, though, is extra cost and there are different packages available. We paid £12, which is for a driving licence, certificate and the option to download a photo that was taken of our daughter. At the desk, you hand over the slip you were given earlier, and pay your money. Everything was put into a bag – except for the licence, which my daughter wanted to wear.
So far, so good.
But when we got home, I read the instructions for the picture download and it states that I have to use a code on that slip to download it. Except we don’t have it and I can’t remember it ever being put in the bag.
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Thomas Cook: my own experience
Thomas Cook have gone into administration and from own, admittedly short, experience, it really doesn’t surprise me.
Of course, I have a huge sympathies for all those people who have lost their jobs, have lost money that they’ve paid or are, right now, stranded abroad. But after using them just the once I decided to never do so again (and I never did).
Here’s the story…
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The Amazon Assistant offer that isn’t working
Just over a week ago, I recieve an offer via Amazon Assistant. For those who don’t use it, Amazon Assistant is a browser plug-in that provides information on offers, orders and can make it easy to add items to your Amazon Wish List.
The offer was simple – go into Amazon Assistant at least once over 5 days and they’ll give you a £5 credit to spend. Great.
But it didn’t work.
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I really don’t understand airport security
It’s become an on-going joke with my work colleagues that I have issues with security at airports. And no one airport has been as bad as Manchester.
I’m just back from a family holiday in Germany and we flew out from Manchester and, let’s say, they really excelled themselves this time.
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