My “How To” guides on various things
If you’re experiencing problems with your broadband, many of us will turn to online checking tools. Such tools are often provided by our ISPs to let us know if it’s a general fault our area or specific to our line. These tools are normally great – unless you don’t have a landline phone number to enter into the checker because you’re on a broadband-only connection.
So what do these customers do?
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Since becoming a Lead at WordPress VIP, Slack has become even more a distraction.
Based on feedback from fellows Leads, tips I read on LinkedIn and things I’ve simply just tried myself, I’ve got these down to a point where I’m happy. And I thought I’d share what I’ve learnt.
One thing we have to consider is which notifications we actually want. After all, as a Lead in a fully remote company, if a member of my team needs for something urgent, that’s the primary way for them to reach me.
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With the price of gas going through the proverbial roof, I’ve put together some advice on how to save money.
And, first of all, let’s look at some general advice about boilers, as heating is where people are finding the biggest hit on their pocket right now…
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If you’re working in customer service, how you interact with the customer is critical from tone to the words you choose. One area often forgotten about is how to sign off your replies back to the customer.
This is particularly pertinent if a customer ticket is likely to not be worked on agnostically (i.e. the same person is going to respond more than once).
To give you an idea of what I mean, here’s an example of how a conversation in a ticket might go…
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Whenever you send an email there are 3 fields available to you to specify who you want the email to go to – To, Cc and Bcc. But what are the differences and when should you use them?
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