I love my Samsung Galaxy S2 – it really is a terrific phone. I’m sure it will be even better once the unlocked version of Ice Cream Sandwich (ICS) is released. Unfortunately, I may struggle installing it.
You see, Samsung users can’t update their phones OTA (over the air) but have to do it via PC program named Samsung Kies. Like many phones programs it allows you to connect your phone to your PC and share files, contacts, etc. Unfortunately, it has a few issues.
- It’s extremely slow in use.
- It seems to want to update itself every time I launch it – and it’s not a low update process either.
Unfortunately, it’s biggest problem is that it’s a hard task trying to get a phone to actual connect to it. Indeed, right now I’m unable to connect my phone at all. And because this is the only way Samsung will push updated out to the phone, I’m not sure how I’m ever going to receive ICS.
Let me put something straight – it does connect. The USB device is accepted and my phone appears in “My Computer” – I can view the drives, drag and drop files, etc. No, it’s Kies that won’t detect it. Kies does include a troubleshooting option but this seems to just re-install the driver. And that doesn’t work either. I’ve tried it on 2 laptops and a desktop and none of them will work.
But it’s not just me – Kies is pretty universally known for being quite rubbish and for not connecting. And its this kind of frustration that means that people re-consider their buying choices next time around. I’m already considering a Nokia Windows phone next year and this is making my decision easier!
Kies for Mac
Kies for Mac has a built in limitation whereas it won’t install on any version other than a specific range. This range doesn’t include Mountain Lion (released 2 months ago), even though it’s possible to “hack” the installation and force it to just work. Another nice piece of coding from Samsung.