There are renewed calls for OpenReach to be split from BT which, I’ll admit, I totally agree with.
However, when Dido Harding, CEO of TalkTalk, says…
The reason why I care about this is that my customers are fed up with the fact that the network doesn’t work well enough and they know that they’re not getting the service they deserve.
…it’s really hard not to choke on anything in your mouth at the time.
In a Which? report last year of the customer service provided by 100 biggest brands, TalkTalk came third from bottom. That’s not even just ISPs.
So, Dido Harding, when are your customers going to get the service they deserve?