Customer Service Life

The day Amazon locked my account… for reviewing some drumsticks

At Christmas, I bought some electronic drums from my eldest daughter’s fiancee. They were lacking sticks, so I bought some. However, I only got around to reviewing them the other day – these are my first ever drumsticks so I didn’t have much to say.

So, it wasn’t the best review but… I wasn’t expecting what came next.

Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: Amazon Community Guidelines

What did I say? Here’s the review, as taken from their own email to me…

And then, later, I received another email from Amazon.

Amazon has noticed some unusual reviewing activity on this account. As a result, we removed all of this account’s reviews. It is no longer able to contribute reviews, comments, customer questions and answers, and other content.

Why is this happening?
Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Our goal is to provide Customer Reviews to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute any content for one or more of the following reasons:
— Elements of the account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
— Reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
— The account requested free or discounted products in exchange for reviews.
— The account was created for the primary purpose of writing biased reviews.
— An unauthorized party may have accessed this account to write reviews.

The result of all this? I can’t submit new reviews, answer questions and my Amazon profile had been complete wiped of all reviews – hundreds, at the very least. Years of adding reviews, trying to improve feedback for the rest of the community.

Their customer service won’t talk to me about it and my only choice is to email a “community help” account. I did get a reply but it was answering a totally different question that I never asked. I replied but they never responded.

What can I do? Probably nothing.

To say I’m a regular customer would be an understatement and the power that the company wields has got me thinking about this. Longer term, I think my custom is going to change.

Talk to me!

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