Talking Support: Let us get on with fixing it, dangit

With nearly 30 years of experience working within support, I want to share a number of simple discoveries that I’ve made about how it can be improved.


So, let’s talk about how you can ensure that issues are resolved as swiftly as possible, without unnecessary interruption.

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What is wrong with vegetarian and vegan food that looks like meat?

Recently, there was an outcry (well, from from some quarters) when Greggs introduced a vegan sausage roll. On all accounts it was a success with them regularly selling out and review saying that it was like the meat-based version.

But a lot of people were unhappy. You see, some people believe that vegetarians and vegans should not consume anything that is “pretending” to be meat.

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Are wish lists the true spirit of Christmas for the future?

[It is estimated] that $35 billion is being thrown away, around the world, in the form of poorly chosen Christmas gifts

BBC’s 50 Things That Made The Modern Economy – Santa Claus, December 17th 2018

For a number of years now, I’ve asked people, buying me birthday and Christmas gifts, to use my Amazon wish list and, indeed, I’ve converted a lot of them to doing the same (and you can put items on from other online retailers too – they don’t have to be Amazon purchases).

But isn’t that pretty boring as there’s no surprise? Well, in the modern, throw-away economy, struggling with our own consumerism and waste, maybe it’s not such a bad idea after all because it seems, well, we’re not very good at buying presents otherwise.

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The 16 battery savings tips that manufacturers don’t want you to know about

Laptops, mobile phones and tablets never seem to last any length of time these days. I remember, not too long ago, when they lasted for weeks, with still charge to spare.

But there are a number of things you can do to dramatically increase the battery life, whilst significantly impairing the ability of your device. And, trust me, the manufacturers don’t want you to know about them.

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The books I read in 2018

I’ve had quite a year of reading. Starting for the beginning of the year…

The Road to Little Dribbling: Adventures of an American in Britain by Bill Bryson

The Book of the Year by No Such Thing as a Fish

Scott Pilgrim, Volumes 1-6 by Bryan Lee O’Malley

Sapiens: A Brief History of Humankind by Yuval Noah Harari.

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No, my next car won’t be electric

The security expert, Troy Hunt, recently Tweeted about his car purchase – a rather fabulous Mercedes…

However, he ended up having to defend his choice and justify why he didn’t, instead, buy a Tesla. His arguments are good, particularly because of where he lives, and I’m siding with him myself.

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