artiss.blog

Category: Customer Service

We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!

  • Pulling the rug from under your free users is NOT the way to get them to upgrade to premium!

    Pulling the rug from under your free users is NOT the way to get them to upgrade to premium!

    Isn’t that right TickTick?

    The time management company have recently, unannounced, decided to restrict their free users to just a handful of lists, whilst adding constant nags to upgrade to their premium service, and filling screen real-estate with options that don’t work for free users. Oh, and top it all off – they’ve raised the price of their premium service.

    Is this really the way to do this? A communication to explain the changes should have been the least that way done, maybe with some discount for those upgrading, as a good will gesture. Or even, given us a short time to upgrade before the price rise was due – that would have been good.

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  • Between Amazon and the Post Office I have NO idea where my parcels are!

    Between Amazon and the Post Office I have NO idea where my parcels are!

    Recently I’ve needed to order a number of items from Amazon. However, between them and the Post Office receiving them has been made rather difficult.

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  • Do Sony Do Anything About Abusive PSN Messages? (NSFW)

    Do Sony Do Anything About Abusive PSN Messages? (NSFW)

    Yesterday I was playing Overwatch, which I’m relatively new to. Not only that but I was trying out a different character which I had little experience with. Combine both of these, the former reflected in the fact that I’m only rank 12, and, yeah, I’m not a brilliant player. But I’m not THAT bad.

    Someone though thought differently as I was suddenly sent a message on my PS4.

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  • Why one product destroyed my faith in Crowd Funding

    Why one product destroyed my faith in Crowd Funding

    Over the years I’ve invested in a few products from crowd funding websites, both Indiegogo and Kickstarter. And, although the end products have been variable in their use, I still turned to these sites for great new ideas and ways to invest to get them to market.

    But the thing is, as I suspect is the case for a lot of people, I assumed my invested money was safe. It isn’t. And recent collapses of invested projects, losing all of the money that people have contributed, has brought home to me just how much you’re gambling. And the problem is I’m not a gambler.

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  • How quickly good customer service can change…

    How quickly good customer service can change…

    I have an excellent laptop bag from STM and it’s been  in daily use for over 2 years. However, recently, the shoulder padding on the strap tore. I contacted STM to see if there was any way I could get a replacement strap.

    Their response was that they would be happy to send me one free of charge. Brilliant! I provided them with my address and then they responded to say…

    My mistake, since you are located out of the continental U.S, there will be a shipping fee of $30 as our warranty does not cover shipping internationally.

    And $30 is about how much it would cost for a replacement bag. No thanks.

    The thing is here is that, desperate to provide good customer servicer, they agreed to do something without asking the relevant questions  – i.e. say they’ll provide me with a free strap before asking where I lived. That was THEIR mistake. Most companies, upon realising that would have just replaced it free. But no, and by doing that, they quickly turned satisfaction into dissatisfaction. Indeed, they didn’t even tell me if it was possible to buy a strap nearer to home – you know, where it doesn’t cost as much again to buy the bag.