We all experience it, whether good or bad. I write mine up, particularly if some shaming or congratulating is required!
Yesterday I was playing Overwatch, which I’m relatively new to. Not only that but I was trying out a different character which I had little experience with. Combine both of these, the former reflected in the fact that I’m only rank 12, and, yeah, I’m not a brilliant player. But I’m not THAT bad.
Someone though thought differently as I was suddenly sent a message on my PS4.
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Over the years I’ve invested in a few products from crowd funding websites, both Indiegogo and Kickstarter. And, although the end products have been variable in their use, I still turned to these sites for great new ideas and ways to invest to get them to market.
But the thing is, as I suspect is the case for a lot of people, I assumed my invested money was safe. It isn’t. And recent collapses of invested projects, losing all of the money that people have contributed, has brought home to me just how much you’re gambling. And the problem is I’m not a gambler.
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I have an excellent laptop bag from STM and it’s been in daily use for over 2 years. However, recently, the shoulder padding on the strap tore. I contacted STM to see if there was any way I could get a replacement strap.
Their response was that they would be happy to send me one free of charge. Brilliant! I provided them with my address and then they responded to say…
My mistake, since you are located out of the continental U.S, there will be a shipping fee of $30 as our warranty does not cover shipping internationally.
And $30 is about how much it would cost for a replacement bag. No thanks.
The thing is here is that, desperate to provide good customer servicer, they agreed to do something without asking the relevant questions – i.e. say they’ll provide me with a free strap before asking where I lived. That was THEIR mistake. Most companies, upon realising that would have just replaced it free. But no, and by doing that, they quickly turned satisfaction into dissatisfaction. Indeed, they didn’t even tell me if it was possible to buy a strap nearer to home – you know, where it doesn’t cost as much again to buy the bag.
A few days ago I blogged about a delivery problem I’d had. It wasn’t “run of the mill” and seemed to consist of a series of mistakes being made, none of which could be pinned on a specific part of the process failing. However, today, I’ve been contacted by one of their own delivery drivers, who will remain anonymous, to tell us why these issues occur – and it will surprise you!
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We’ve all seen stories of what couriers do a in vain attempt to deliver a parcel but what actually happens when Amazon are unable to do so? I’ve experienced it this week and, it has to be said, it didn’t go very well.
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