BT doesn't want my money

I’ve recently been reviewing some of my expenditure and this includes my home phone company. BT, strangely enough, was pretty competitive so I didn’t see the need to change. However, I could see a benefit in changing my current calling plan. Right now I’m on their free evenings and weekends package. This is a free option but you have to sign up on contract to get it – basically tying you to BT for a year to be able to get it.

What I’d like to do is change to their Unlimited package – I have to pay more but get free calls during the day too.

On their website I appeared unable to do this and it didn’t tell me anywhere why. So I emailed them. And they were pretty swift with their reply – same day. However, the reply did surprise me – I can’t change until my contract time is up. That’s right, they don’t want me to pay them more money until my year contract has expired.

Now, I can understand this when reducing your package, but when increasing it? Paying BT more money? Weird. I guess I’ll just have to stick it out.

Posted by David Artiss

Enterprise Happiness Engineer for the WordPress VIP team at Automattic. Gamer, film lover and general fan of all things Marvel, Star Trek and Star Wars. Failed comedian. Writer for The Big Tech Question. World's Greatest Grandma.

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